return/exchange policy

We offer exchanges (store credit) within 10 days of your delivery date, or 14 days from when you are notified that your order is ready for local pick up on all regular price items. Items to be returned with tags attached and in original unworn condition. Final sale items are not eligible for return.

All sale items, gift cards and bodysuits are a final sale. 

Please contact us at: info@joninapalm.ca to initiate a return

Return Address:
PO Box 3311
Sherwood Park, AB
T8H 2T2

Shipping charges for all returns must be prepaid and insured by the customer. Shipping and handling charges are not refundable. Exchange amount will not include the cost of shipping.