FAQ

Return/Exchange policy- We offer exchanges (store credit) within 14 days of delivery date (or local pick up date) on all regular price items. Items to be returned with tags attached and in original unworn condition. Final sale items are not eligible for return.

All sale items, gift cards and bodysuits are a final sale. 

Return Address:
PO Box 3311
Sherwood Park, AB
T8H 2T2

Shipping charges for all returns must be prepaid and insured by the customer. Shipping and handling charges are not refundable. Exchange amount will not include the cost of shipping. 

Return request form- please email us for a return request form.

Do you offer free return shipping- Shipping charges for all returns must be prepaid and insured by the customer. Shipping and handling charges are not refundable. Exchange amount will not include the cost of shipping. 

Size guide-

*Please note the size guide serves as a general guideline to help you find your size. Exact measurements vary with each style and brand. 

Bust - place measurement tape relaxed at center apex

Waist- place measurement tape relaxed at narrowest area between rib cage and hip

Hip- place measurement tape relaxed at top of hip bone  

Can I combine promo codes- no you cannot combine promo codes.

Contact Info- please email us at info@joninapalm.ca - you will typically receive a response within 24 hours.

What if my item is damaged- If you feel your item is damaged please notify us with a picture within 2 days of receiving your item.

Price adjustments- We do not offer price adjustments.

Sales tax- All sales tax calculated at checkout based on shipping address.